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Direct Hire $60-70K Yearly Call Center Supervisors ***Albuquerque, MN***

Albuquerque, NM

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Description

Are you a driven individual looking for "What's Next" in your career?

Do you have experience with leading a team in a call center setting?

Apply Today!

Our Client is looking for experienced Call Center Supervisors to join their team

**THIS POSITION IS ON-SITE!!!**

 

Position: *On-site* Call Center Supervisor 

Pay Range: $60,000 -$70,000 (annually)

Benefits go into effective first day of the following month

Training & Work Location: Albuquerque, MN

 

 Position Description:

  • Supervises and schedules staff; assigns, directs, and checks the work of assigned personnel to ensure quality client service.
  • Provides technical expertise on multiple product lines to resolve client concerns and  policy or procedural issues. Collaborates with Regional and Corporate personnel to identify and resolve system problems.
  • Establishes and maintains a positive, professional relationship with clients. Fosters a cohesive relationship between Sales and Operations to maintain a unified approach to client service.
  • Makes hiring recommendations and evaluates performance; recommends merit increases, promotion or termination, and disciplinary action to maximize employee performance. May act independently of Manager, MPSC.
  • Supervises training of personnel; recommends, implements, and monitors on-the-job training and education to further professional advancement of assigned personnel.
  • Maintains knowledge of changes in payroll laws and policies and procedures to further personal professional development. Reviews and recommends system changes to maintain the integrity of the payroll system.
  • Acts as the focal point for Multi Product Service Center recruiting activities related to sourcing, interviewing, and hiring to ensure that the best possible talent is hired

Job Requirements

Requirements: 

  • **Must have Call Center Supervisory Experience 
  • Motivated and a positive attitude a must
  • Leadership skills
  • Strong communication skills
  • 30+ wpm typing 
  • Must be able to pass client background check.

 

 

FOR IMMEDIATE CONSIDERATION: PLEASE EMAIL ME DIRECTLY Kathryn.Hart@remx.com with your update resume & Text Me 480-316-9349

Apply Now