Are you a driven individual looking for "What's Next" in your career?
Do you have experience with leading a team in a call center setting?
Our Client is looking for experienced Call Center Supervisors to join their team
**THIS POSITION IS ON-SITE!!!**
Position: *On-site* Call Center Supervisor
Pay Range: $60,000 -$70,000 (annually)
Benefits go into effective first day of the following month
Training & Work Location: Albuquerque, MN
- Supervises and schedules staff; assigns, directs, and checks the work of assigned personnel to ensure quality client service.
- Provides technical expertise on multiple product lines to resolve client concerns and policy or procedural issues. Collaborates with Regional and Corporate personnel to identify and resolve system problems.
- Establishes and maintains a positive, professional relationship with clients. Fosters a cohesive relationship between Sales and Operations to maintain a unified approach to client service.
- Makes hiring recommendations and evaluates performance; recommends merit increases, promotion or termination, and disciplinary action to maximize employee performance. May act independently of Manager, MPSC.
- Supervises training of personnel; recommends, implements, and monitors on-the-job training and education to further professional advancement of assigned personnel.
- Maintains knowledge of changes in payroll laws and policies and procedures to further personal professional development. Reviews and recommends system changes to maintain the integrity of the payroll system.
- Acts as the focal point for Multi Product Service Center recruiting activities related to sourcing, interviewing, and hiring to ensure that the best possible talent is hired
- **Must have Call Center Supervisory Experience
- Motivated and a positive attitude a must
- Leadership skills
- Strong communication skills
- 30+ wpm typing
- Must be able to pass client background check.
FOR IMMEDIATE CONSIDERATION: PLEASE EMAIL ME DIRECTLY Kathryn.Hart@remx.com with your update resume & Text Me 480-316-9349