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Onsite - Medical Records Audit Processor - Buffalo, NY

Buffalo NY

Base Pay: 18.00 per HOUR

RemX Staffing is seeking an Onsite Medical Records Audit Processor to join our team! The Medical Records Audit Processor is responsible f...

RemX Staffing is seeking an Onsite Medical Records Audit Processor to join our team! The Medical Records Audit Processor is responsible for processing Release of Information (ROI), specifically medical record requests in a timely and efficient matter, ensuring accuracy and individual metrics are met.

Pay: $18/hour

Work Location: BUFFALO, New York 14203

Schedule: Monday- Friday 8:30am-5:00pm  OT as needed

90 day contract starting in the summer with a possibility for extension or permanent offer

Responsibilities:

  • Navigate various provider EMR and file systems to retrieve all required elements of a medical chart for patient list.

  • Answer incoming phone calls to discuss medical record requests.

  • Ability to maintain regular attendance and punctuality as scheduled.

  • Maintain the high standards of Confidentiality to safeguard and protect Patient’s Right and comply with all company and facilities policies and HIPPAA regulations.

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Travel Rewards Representative

Alpharetta GA

Base Pay: 17.50 per HOUR

RemX is looking for experienced Customer Service Agents to work as Travel Rewards Representatives for a major tech based company in ...

RemX is looking for experienced Customer Service Agents to work as Travel Rewards Representatives for a major tech based company in Alpharetta, GA 30005.

We are currently interviewing and would love to speak with people who are passionate about providing quality customer service and assisting customers with booking travel reservations. This is a long-term position with growth potential and benefits. You may start off as a contract associate while you complete the needed background and onboarding for our client then go permanent with them!

Pay: $17.50 an hour (Additional $1 per hour for Bilingual Spanish)

Availability: Multiple Shifts available including Mornings, Mid-Day, Evenings. 1 Weekend Day REQUIRED

Responsibilities:

  • Inbound calls from customers looking to book travel either using their rewards that have been accumulated or purchasing travel using their payment card.
  • Assist customers with changes and cancelling reservations
  • Assist customers with navigating the customer website/portal, viewing and using their reward points
  • Assist customers experiencing issues with points redemption, etc.

Qualifications:

  • REQUIRED - High School Diploma or Equivalent
  • REQUIRED -1 year of recent work experience with travel, airlines, hotels, or car rentals
  • Preferred - Bilingual Spanish/English
  • Ability to work onsite in Alpharetta, GA
  • Call center customer service experience
  • Strong organizational, multi-tasking, and prioritizing skills within a fast-paced environment.

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Onsite - Health Information Specialist - Hershey, PA

Hershey PA

Base Pay: 17.00 per HOUR

RemX Staffing is seeking an *ONSITE* Health Information Specialist to join our team! The Health Information Specialist is respo...

RemX Staffing is seeking an *ONSITE* Health Information Specialist to join our team! The Health Information Specialist is responsible for processing all release of information (ROI), specifically medical record requests, in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service.

Pay: $17 per hour.
Hours/Shift: Full Time - Monday-Friday 8:00am-4:30pm

Location: Hershey, PA 17033

Responsibilities:

  • Responsible for managing patient health records.
  • Responsible for safeguarding patient records and ensuring compliance with HIPAA standards.
  • Prepares new patient charts, gathering documents and information from paper sources and/or electronic health record.
  • Ensures medical records are assembled in standard order and are accurate and complete.
  • Creates digital images of paperwork to be stored in the electronic medical record.
  • Responds to requests for patient records, both within the facility and by external sources, retrieving them and transmitting them appropriately.
  • Answering of inbound/outbound calls.
  • May assist with patient walk-ins.
  • May assist with administrative duties such as handling faxes, opening mail, and data entry

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Onsite - Transportation Customer Service

Tampa FL

Base Pay: 15.00 per HOUR

RemX is looking for experienced customer service associates to assist our client with Non-Emergency Medical Transportation (NEMT).  This is an...

RemX is looking for experienced customer service associates to assist our client with Non-Emergency Medical Transportation (NEMT). 

This is an onsite position located in Tampa, FL 33626

Base Hourly Rate: $15 (differential for Spanish Bilingual or Overnight scheduling)

1st, 2nd, and 3rd shifts available

Training: Monday - Friday 8:00am-4:30pm

 

NEMT Coordinators are a vital part of our client's team and are responsible for:

  • Answering incoming calls from our clients, their members, member representatives, medical facilities, and vendors
  • Assisting and answering questions regarding transportation for medical appointments or to inquire about transportation
  • Responding to these calls appropriately, while maintaining a professional, courteous demeanor.

Essential Duties and Responsibilities:

  • Answer back to back telephone calls to schedule non-emergency medical transportation.
  • Maintain a professional, caring and courteous demeanor with all callers.
  • Tracks specific passengers and trip progress as requested.
  • Adhere to all company policies and procedures.
  • Perform other duties as assigned.

Required Qualifications and Experience: 

  • High School Diploma or GED

Preferred Qualifications and Experience:

  • One year of previous customer service experience.
  • Experience in a high stress and high call volume center.
  • Prior dispatch/routing experience.

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Inbound CSR | Loans & Verifications

Franklin TN

Base Pay: Depends on experience

*Hybrid role in Franklin, Tennessee! 3 days in office, 2 days remote*RemX is looking for Customer Care Agents for a direct hire opportuni...

*Hybrid role in Franklin, Tennessee! 3 days in office, 2 days remote*
RemX is looking for Customer Care Agents for a direct hire opportunity in Franklin, Tennessee! Be responsible for delivering exceptional service to customers and the retail store locations, and serve as the support network for the store personnel validating a wide array of information necessary for processing loans and providing check cashing services.

$16-$20/hourly depending on experience

Shifts between 7:00am-9:00pm | Rotating weekends(REQUIRED)

RESPONSIBILITIES
- Displays a cheerful and positive attitude
- Is committed to providing an excellent customer experience
- Conducts all verification transactions accurately and efficiently including but not limited to validation of customer data, bank account and vehicle title details, and check maker and payee data
- Complies with all state and federal laws governing the financial services industry
- Treats customers and co-workers with dignity and respect

QUALIFICATIONS:

- Minimum High School Education
- Minimum 2 years’ experience in a service related field
- Call Center Customer Service Experience preferred
- Computer keyboard & MS Office proficiency required
- Must be high energy

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Customer Service | Retention & Collections

Franklin TN

Base Pay: 16.00 per HOUR

*Hybrid role in Franklin, Tennessee! 3 days in office, 2 days remote*RemX is looking for Collections and Retention Agents for a direct hire&nb...

*Hybrid role in Franklin, Tennessee! 3 days in office, 2 days remote*
RemX is looking for Collections and Retention Agents for a direct hire opportunity in Franklin, Tennessee! Deliver a wide array of information related to financial services in a fast paced, customer service centric call center environment!

$16-$20/hourly depending on experience

Shifts between 8:00am-8:00pm | Rotating weekends(REQUIRED)


RESPONSIBILITIES:

- Displays a cheerful and positive attitude
- Is committed to providing an excellent customer experience
- Conduct outbound reminder calls and assist customers with payment options over the phone or in store
- Complies with all state and federal laws governing the financial services industry
- Meet performance standards for contact rate, promise to pay kept rate, total dollars collected and other productivity measures

QUALIFICATIONS:

- Minimum High School Education
- Minimum 2 years’ experience in a service related field
- Call Center Customer Service Experience preferred
- Computer keyboard & MS Office proficiency required
- Must be high energy

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Inbound Customer Service | Billing

Franklin TN

Base Pay: Depends on experience

*Hybrid role in Franklin, Tennessee! 3 days in office, 2 days remote*RemX is looking for Customer Care Agents for a direct hire opportunity in Fran...

*Hybrid role in Franklin, Tennessee! 3 days in office, 2 days remote*
RemX is looking for Customer Care Agents for a direct hire opportunity in Franklin, Tennessee! Deliver a wide array of information related to financial services in a fast paced, customer service centric call center environment!

$16-$20/hourly depending on experience

Shifts between 5:00am-10:00pm | Rotating weekends(REQUIRED)

RESPONSIBILITIES:

- Display a cheerful and positive attitude
- Accurately performs financial transactions including but not limited to payments,
loan assistance, bill pay assistance and various other products
- Perform outbound calls to customers for various campaigns
- Adhere to company policies and strictly follow all company procedures
- Participate in ongoing learning and development
- Comply with all state and federal laws governing the financial services industry

QUALIFICATIONS:

- Minimum High School Education
- Minimum 2 years’ experience in a service related field
- Call Center Customer Service Experience preferred
- Computer keyboard & MS Office proficiency required
- Must be high energy

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Customer Service | Client Support

Tampa FL

Base Pay: Hourly

RemX wants you to bring your empathy, and passion for helping others to our customer in Tampa, Florida! Located near Busch Gardens, this temp to pe...

RemX wants you to bring your empathy, and passion for helping others to our customer in Tampa, Florida! Located near Busch Gardens, this temp to perm position will allow you to help others, and grow in your career! Work on site until you are comfortable and prepared to work independently, and then be sent to work remote! Applicants MUST live within 20 miles of the work site to be considered for the role.

Set Schedules! | 7 day availability required

$16.25-$17.24 per hour based on experience!

Start Date: 6/27/22

Job Responsibilities:

  • Provide prompt, courteous assistance to approximately 60 inquiries per day from various modes of communication
  • Provide quality customer service during every interaction with customers
  • Work in a production environment and meet daily, weekly, monthly metrics
  • Report client concerns and escalations using established protocols

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Client Customer Service | Healthcare

Tampa FL

Base Pay: Depend

RemX wants you to bring your empathy, and passion for helping others to our customer in Tampa, Florida! Located near Busch Gardens, this temp to pe...

RemX wants you to bring your empathy, and passion for helping others to our customer in Tampa, Florida! Located near Busch Gardens, this temp to perm position will allow you to help others, and grow in your career! Work on site until you are comfortable and prepared to work independently, and then be sent to work remote! Applicants MUST live within 20 miles of the work site to be considered for the role.

$16.25-$17.24 per hour based on experience!

Set Schedules! | 7 day availability required

Start Date: 6/27/22

Job Responsibilities: The Client Team is responsible for the following:

  • Provide prompt, courteous assistance to approximately 60 inquiries per day from various modes of communication
  • Provide quality customer service during every interaction with customers
  • Work in a production environment and meet daily, weekly, monthly metrics
  • Report client concerns and escalations using established protocols

Job Requirements:

  • Healthcare terminology experience preferred
  • Call center experience required
  • Longevity in previous roles
  • Weekend availability is required
  • Passion and empathy!!
  • Tech Savvy
  • Must be comfortable working on site

Email updated resumes to holly.cooper@remx.com for immediate review!

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Healthcare Customer Service

Tampa FL

Base Pay: 16.25 per HOUR

START DATE: 6/27/2022 RemX wants you to bring your empathy and passion for helping others to our client in Tampa, Florida. Located near the US...

START DATE: 6/27/2022

RemX wants you to bring your empathy and passion for helping others to our client in Tampa, Florida. Located near the USF Tampa Campus, this contract to hire position will allow you to help others and grow in your career. You will work on site for at least the first 30 days before you can earn the opportunity to be sent to work from home. Applicants MUST live within 20 miles of the work site to be considered for the role.

Location: Tampa, FL 33612

Pay: $16.25 per hour 

Hours of Operation: Monday-Friday 8AM-7PM and Saturday-Sunday 8AM-5PM EST

Shift: Set 40 hour work week within hours of operation - weekend availability is required

Client Team CSRs are responsible for the following:

  • Provide prompt, courteous assistance to approximately 60 inquiries per day from various modes of communication
  • Provide quality customer service during every interaction with customers
  • Work in a production environment and meet daily, weekly, monthly metrics
  • Report client concerns and escalations using established protocols

Qualifications

  • REQUIRED - Recent healthcare experience
  • REQUIRED - Recent call center experience
  • REQUIRED - Weekend availability
  • 40 WPM typing speed 
  • Longevity in previous roles
  • Passion and empathy
  • Must be comfortable working on site

Perks for Temp to Hire placement:

  • Paid weekly (Direct Deposit or ATM Debit Card available)
  • FREE ONLINE skills training
  • Access to health benefits including Telemedicine, Mental Health Support, Child and Family Resources, Retirement plan and so much more!

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Inbound Customer Service | Onsite

Tampa FL

Base Pay: 15.00 per HOUR

RemX is hiring temp-to-hire Customer Service Representatives in Tampa, Florida! Work onsite at our centrally located office, just North of Linebaug...

RemX is hiring temp-to-hire Customer Service Representatives in Tampa, Florida! Work onsite at our centrally located office, just North of Linebaugh on Race Track Road! You will be essential to the success of our Dispatch team, and help to ensure our patients non-emergency medical transportation appointments run smoothly from pick up to drop off!

Starting at $15.00 per hour (+$1 differential for Spanish Bilingual!) (+$1 for Overnight!)

NO SALES

Full time | Monday-Friday | Flexible availability!

Responsibilities:

  • Receive inbound calls & assist patients with transport
  • Industry-leading benefits
  • Excellent advancement opportunities
  • Work in a unique call center environment with various vendors and exciting opportunities to grow
  • Be part of an industry-leading training program that sets you up for success
  • Answer calls from patients requiring transportation arrangements
  • Excellent advancement opportunities
  • Full Benefits after being hired on permanently

Requirements:

  • Basic Computer Skills and data entry required
  • Call center experience - REQUIRED 
  • Previous dispatch experience preferred
  • Bilingual a plus!

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Onsite - Customer Support Representative - St. Petersburg, FL

St. Petersburg FL

Base Pay: 20.00 per HOUR

RemX has a direct hire opportunity with a globally recognized provider of human resource, payroll, and benefits outsourcing services for small- to...

RemX has a direct hire opportunity with a globally recognized provider of human resource, payroll, and benefits outsourcing services for small- to medium-sized businesses

Location: St. Petersburg, FL 33716 (This is an onsite position)

Pay: $20/hr. with $4500 sign-on/retention bonus if hired on

Shift: Set 8-hour shift Monday-Friday between 8:00am – 6:00pm ET

Responsibilities

  • Receive client calls when the assigned specialist is unavailable
  • Answer questions about payroll, taxes, child support garnishments etc.
  • Performs data input, maintaining strong prioritization and organization

DIRECT HIRE Benefits

  • Health care plans
  • Retirement benefits
  • PTO Plans
  • Paid Holidays
  • Stock programs
  • Employee discounts
  • Tuition assistance

Qualifications

  • REQUIRED - 1+ year of recent experience in a call center environment
  • REQUIRED – 1+ year with each previous company
  • Strong verbal skills
  • Ability to prioritize and multitask
  • Positive and professional demeanor

Apply Now More Info

Patient Services Representative

Port St. Lucie FL

Base Pay: 16.50 per HOUR

RemX is looking for Patient Service Representative's for a work from home/hybrid role in Port St. Lucie, Florida! You must be comfortable working o...

RemX is looking for Patient Service Representative's for a work from home/hybrid role in Port St. Lucie, Florida! You must be comfortable working on site 2-3 days per week to qualify for this role. 

Monday through Friday | Between 8:00am - 5:30pm

$16.50 per hour

Job Responsibilities:

  • Answer 60-120 inbound calls daily from patients and obtain information from both new and existing patients.
  • Enter and update patient information into system, schedule patients for appointments, transfer calls to nurses and physicians.
  • Create new patient accounts and enter all information needed into system.
  • Conduct outbound calls to patients and physician offices as needed.

Job Requirements:

  • GED or High School Diploma
  • Previous medical experience is REQUIRED
  • Ability to navigate multiple computer systems and type 30 WPM
  • Ability to use Microsoft Office applications such as Word, Excel and Outlook

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Supervisor | Call Center

Saint Petersburg FL

Base Pay: Negotiable

*Supervisor experience required!*RemX is looking for you to bring your leadership experience to our client on site in St. Pete/Clearwater, Florida!...

*Supervisor experience required!*
RemX is looking for you to bring your leadership experience to our client on site in St. Pete/Clearwater, Florida! The Payroll Supervisor directs a minimum of 5 Payroll Specialists in the provision of payroll services to clients. Provides leadership and technical advice on multiple product lines in order to resolve problems. Establishes and maintains positive image with clients and Payroll Specialists. May act in the role of the Branch Recruiter.

Monday - Friday | Between 8:00am - 6:00pm | $60k-$70k+ (Negotiable for right candidate)

Responsibilities:
• Assists the Branch Manager with development of branch goals and improvement strategies to achieve branch operational objectives.
• Supervises and schedules staff; assigns, directs, and checks the work of assigned personnel to ensure quality client service.
• Provides technical expertise on multiple product lines to resolve client concerns and company policy or procedural issues. Collaborates with Regional and Corporate personnel to identify and resolve system problems.
• Establishes and maintains a positive, professional relationship with clients and CPAs. Contacts local bank personnel and tax agencies as needed. Fosters a cohesive relationship between Sales and Operations to maintain a unified approach to branch management.
• Makes hiring recommendations and evaluates performance; recommends merit increases, promotion or termination, and disciplinary action to maximize team/branch performance. May act independently of Branch Manager.
• Supervises training of personnel; recommends, implements, and monitors on-the-job training and education to further professional advancement of assigned personnel.
• Maintains knowledge of changes in payroll laws and company policies and procedures to further personal professional development. Reviews and recommends system changes to maintain the integrity of the payroll system.
• Assists Branch Manager with development of operating budgets, particularly with personnel requirements, to ensure that staff levels are within corporate metrics.
• Makes client visits to resolve issues and review payroll service as needed to insure the branch maintains the highest levels of client retention. Assists Branch Manager to meet revenue and retention goals.
• Plans, coordinates, and organizes quarter- and year-end processes to provide accurate and timely tax documents to clients.
• Monitors data integrity and Specialist workload to ensure an accurate payroll product for the client.

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