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Collections Specialist

Knoxville, TN

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Collections Specialist

$20-$25 Based on Experience 


Job Summary

· Serves as a member of the Credit Team with primary responsibilities focused on Accounts Receivable collections, in addition to processing new customer credit applications

· Based in the East Knoxville Corporate Office, and reports to the Credit Manager


 Job Duties:

· Completes collection calls and/or email correspondence on customer accounts, with appropriate follow up via phone and/or email

· Documents collection calls in the Company’s system

· Informs Credit Manager of any potential customer receivable collection problems in a timely manner

· Identifies delinquent accounts requiring additional internal and/or external resources for collections

· Assists in preparing content and documents for Quarterly Credit Review Meetings

· Assists with legal documents for the Credit Manager, as needed

· Processes new customer credit applications by contacting bank and trade references, and assists in setting up new customer accounts in the Company’s Dealer Business System (“DBS”)

· Contacts customers, as needed, to obtain updated account information

· Responds to customer requests for invoices, statements, etc.

· Responds to external credit inquiries

· Creates and maintains credit history files

· Performs account/payment reconciliations

· Assists, as needed, with opening and closing work orders in the system

· Processes customer credit card payments

· Scans various documents into the Company’s data repository

· Assists with potential credit and collections technology and process improvement opportunities

· Provides back-up support, when needed, in coding, posting, and applying payments (checks, cash, ACH, and credit cards) to customer accounts

· Other recurring duties as assigned, including ad hoc projects and analysis



Education & Other Requirements

· High school diploma, general education degree (“GED”), or equivalent experience required

· College degree in business-related field or previous experience working in a credit department and/or commercial collections preferred

· Strong verbal (in particular over the phone), written, and analytical skills

· Diplomatic, partnering approach to collection efforts

· Detail oriented team player, with excellent organizational skills

· Strong computer skills, including Microsoft Office (Excel and Word), and ability to quickly pick up on role-relevant computer applications and systems

· Must be able to pass a physical exam and drug screen

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