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Customer Service Representative

Irvine, CA

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Description

RemX Irvine is recruiting for a Customer Service Associate. This is a great company that offers growth and stability.  M-F 7:30-4pm, Located in Irvine. Evaluation to hire. Offering $18-21/hr DOE.

Job Responsibilities:

  • Maintain accurate customer records in all software systems, CRM.
  • Learn customer levels, price guide, product line, imprint specifications, production guidelines and shipping information in order to provide superior customer service.
  • Answer and redirect inbound calls from customers and reps.
  • Order Processing.
  • Respond to inbound customer inquiries for information such as ship dates, or other existing order questions. 
  • Work with inside sales team make outbound calls to customers to resolve order issues to customer satisfaction and obtain authorizations to proceed with orders.
  • Enter and process orders for customer acknowledgment.
  • Work with RGA Department on warranty and return process.

Job Requirements

Job Requirements:

  • Superior spelling and grammar proficiency
  • Organized and detailed-oriented
  • Computer literacy at medium-high level
  • Minimum two years customer service and data entry experience
  • Ability to comprehend and follow Standard Operating Procedures
  • Strong work ethic
  • Excellent attendance record
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