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Call Center Manager – Direct Hire – Onsite position Albuquerque, NM

Albuquerque, NM

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Description

Call Center Manager– Direct Hire – Onsite position in Albuquerque, NM

BETWEEN 8am-6pm, Monday through Friday

 Please send resume to viviana.meza@remx.com to be considered  (title: Call Center Manager Albuquerque, NM)

 

Payroll and HR Solutions company  is looking for Call Center Manager to Lead and direct call center service team to achieve higher levels of client service  retention  including duties related to the management of the physical plant/building.

 

Job description

  • Manages a team of agents who are responsible for the client’s payroll to ensure call volume and queue activity are at optimal levels and meeting client needs.
  • Recruits, selects, hires and evaluates performance of employees to drive excellence in service delivery.
  • Coaching employees when service falls below expected standards. Develops career development and training programs  
  • Maintains or improves the call center’s quality service  by using effective inspection and monitoring tools.
  • Achieves cost center goals through expense control and execution of client retention and net client gain strategies.
  • Resolves and escalates to senior management activities  to mitigate negative business impacts.
  • Implements continuous improvement initiatives ensure quality service and sound client relations are met.

 

Job Requirements

  • 2-5 years Call Center Supervisory experience

 

Benefits:

  • Pay Range: $70,000 -$80,000 (annually)
  • health care, 401K, wellness programs, PTO, training and development
  • cafeteria and gym

 

 Schedule: shift will be between 8am-6pm, Monday through Friday

Training & Work Location: On-site >Albuquerque, NM 87107

Apply Now