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Patient Care Representative-PCR-CSR

Louisville, KY

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Description

RemX is seeking Patient Care Representative supports patients and healthcare providers through inbound and outbound telephone support, as well as administrative functions.

WHAT YOU WILL DO:

• Support inbound and outbound phone lines for the pharmacy

• Answer calls, emails and/or other requests from patients and/or healthcare providers while meeting or exceeding service level goals

• Able to balance priorities, working with team members, between inbound calls, responding to inbound email requests and making outbound calls to messages left on voicemail

• Accurately and completely capture information and update systems appropriately

HIGHLIGHTS:

  • Payrate: $17.00/hr.
  • Shift: Multiply shift options available
  • Temp to Hire

 

Job Requirements

WHAT YOU HAVE TO HAVE:

• High school diploma or equivalent

• Two (2) years of work experience in a customer service or customer focused role

• One (1) year of work experience in a pharmacy or call center environment.

• Must have proven ability to provide consistently high-quality of service

AND

• Demonstrated empathy and compassion

• Excellent verbal and written communication skills

• Excellent organization skills and detail oriented

• Balance multiple priorities to meet expected response deadlines

• Associate Degree or technical school training in a related field

AND/OR

• Two (2) years of work experience in pharmacy, managed care, Medicaid and/or Medicare organizations, pharmaceutical and/or biotech manufacturer, insurance, medical office, or related field

• Experience with HIPAA and patient services

• Bi-lingual, English and Spanish

 

For immediate consideration, please e-mail your resume to:

Briana.Cranmer@RemX.com

Mention PCR in the Subject Title

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