Assists the Manager with development of goals and improvement strategies to achieve operational objectives.
Supervises and schedules staff; assigns, directs, and checks the work of assigned personnel to ensure quality client service.
Establishes and maintains a positive, professional relationship with clients. Fosters a cohesive relationship between Sales and Operations to maintain a unified approach to client service.
Makes hiring recommendations and evaluates performance; recommends merit increases, promotion or termination, and disciplinary action to maximize employee performance. May act independently of Manager.
Supervises training of personnel; recommends, implements, and monitors on-the-job training and education to further professional advancement of assigned personnel.
Maintains knowledge of changes in payroll laws and policies and procedures to further personal professional development. Reviews and recommends system changes to maintain the integrity of the payroll system.
Acts as the focal point activities related to sourcing, interviewing, and hiring to ensure that the best possible talent is hired.
Resolve client issues and review product suite as needed to insure the highest levels of client retention. Assists Manager to meet revenue and retention goals.
Ability to build rapport with clients
Ability to prioritize and multitask
Intermediate computer skills including Windows based applications (Word, PowerPoint, Excel, and Outlook) and the ability to perform other basic computer functions and trouble shooting
Excellent written and verbal communication skills
High School Diploma required; Bachelor’s Degree preferred