Call Center Supervisor – Direct Hire – Onsite position in North Phoenix
No weekends + great benefits
BETWEEN 8am-6pm, Monday through Friday
For immediate consideration please send resume to viviana.meza@remx.com (title: Call Center Supervisor North Phoenix)
Payroll and HR Solutions company is looking for call center Supervisors to direct a Team in the provision of services to clients. Will Provide leadership and technical advice on multiple product lines in order to resolve problems.
Job description
- Assists with development of goals and improvement strategies
- Supervises and schedules staff;
- Assigns, directs, and checks the work of assigned personnel to ensure quality client service.
- Provides technical expertise on multiple product lines to resolve client concerns
- Establishes and maintains a positive, professional relationship with clients.
- Makes hiring recommendations and evaluates performance
- Supervises training of personnel; recommends, implements, and monitors on-the-job training
- Maintains knowledge of changes in payroll laws, policies and procedures
- Resolve client issues and review product suite as needed to insure the highest levels of client retention.
- 2-5 years Call Center supervising experience
Benefits:
- Pay Range: $60,000 -$75,000 (annually )
- health care, 401K, wellness programs, PTO, training and development
- cafeteria and gym
Schedule: shift will be between 8am-6pm, Monday through Friday
Training & Work Location: On-site > North Phoenix zp 85053
