A large technology-enabled provider of a complete suite of outsourcing solutions in searching for collection representatives to join their team. This client's experience expands across account receivables management, customer service relationship management, business process outsourcing, debt collections and loan servicing solutions.
Day-to-Day:
- Communicating with consumers by telephone, approving written correspondence, and attempting to bring resolution to unpaid accounts
- Providing thorough, efficient, and accurate account updates on computer files for each call made or received
- Skip tracing to locate consumer contact information
- Counseling delinquent consumers to assist in finding funds to meet their payment obligations
- Complying with and staying up-to-date on all applicable Federal, State, and Local laws and regulations relating to job duties
- Maintaining knowledge of functional areas, as well as company policies and procedures
- Performing other duties as assigned by management
What’s in it for you?
- Competitive hourly pay plus commission
- Comprehensive Paid Training
- Opportunity to work remotely
- Flexible schedule
- Full benefits (Health, dental, 401K)
- Supportive team environment
- Must live in the Columbus area
- High levels of ambition, keen to grow their career
- Experience with collections, customer service, sales, retail or just the motivation to learn a new skill
- A positive, friendly, demeanor who finds joy in everyday
- Strong communication skills
- Proficient computer skills
- The ability to work and prioritize independently
Shift times, pay rates, and WFH/in-office opportunities vary by department.
