Job Posting

Principal Responsibilities:

• Communicate with consumers by telephone and approved written correspondence to attempt to bring resolution to unpaid accounts.
• Provide thorough, efficient, and accurate account updates on computer files for each call made or received.
• Demonstrate effective skip-tracing techniques by locating consumer contact information.
• Counsel delinquent consumers to assist in finding funds to meet their payment obligations.
• Knowledge, understanding, and compliance with all applicable Federal, State, Local laws and regulations relating to job duties.
• Knowledge, understanding, and compliance with company policies and procedures.
• Maintain knowledge of functional area and company policies and procedures.
• Provide feedback to management concerning possible problems or areas of improvement.
• Make recommendations to implement improved processes.
• Perform other duties as assigned by management. 

MUST LIVE WITHIN 100 MILES OF AMHERST, NY 

Qualifications:

• High School Diploma or General Education Development (GED) certificate or equivalent relevant work experience.
• Previous collections experience preferred.
• Basic computer skills.
• Ability to maintain the highest level of confidentiality.
• Excellent interpersonal, written, and oral communication skills.
• Ability to work in a team fostered environment.
• Ability to work in multi-tasked environment.
• Ability to prioritize and organize work.
• Ability to adapt to a flexible schedule.