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Collections Representative - Work from Home

Buffalo, NY

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Principal Responsibilities:

  • Communicate with consumers by telephone and approved written correspondence to attempt to bring resolution to unpaid accounts.
  • Provide thorough, efficient, and accurate account updates on computer files for each call made or received.
  • Demonstrate effective skip-tracing techniques by locating consumer contact information.
  • Counsel delinquent consumers to assist in finding funds to meet their payment obligations.
  • Knowledge, understanding, and compliance with all applicable Federal, State, Local laws and regulations relating to job duties.
  • Knowledge, understanding, and compliance with company policies and procedures.
  • Maintain knowledge of functional area and company policies and procedures.
  • Provide feedback to management concerning possible problems or areas of improvement.
  • Make recommendations to implement improved processes.
  • Perform other duties as assigned by management. 



Job Requirements


  • High School Diploma or General Education Development (GED) certificate or equivalent relevant work experience.
  • Previous collections experience preferred.
  • Basic computer skills.
  • Ability to maintain the highest level of confidentiality.
  • Excellent interpersonal, written, and oral communication skills.
  • Ability to work in a team fostered environment.
  • Ability to work in multi-tasked environment.
  • Ability to prioritize and organize work.
  • Ability to adapt to a flexible schedule.
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