Job Posting

RemX Specialty Staffing is looking for a dynamic leader to help motivate contact center team members and drive the company to success. The Call Center Supervisor will be supervising 10-12 employees.

This is a permanent opportunity that will sit onsite in Rochester, NY. 

Salary: $70,000

Hours: 8am-5pm Monday-Friday

Responsibilities:

• Develop goals and improvement strategies for agents
• Provide assistance for escalated issues
• Assists with hiring, training, development, and disciplinary actions
• Monitors performance 

Requirements:

• 2 years of supervisory experience in a contact center environment
• HR or payroll industry experience is a plus
• Strong communication skills
• Ability to prioritize and drive results