Job Posting

RemX is looking for a Customer Service Coordinator with experience in the finance industry to support our essential client's business located in the Kearny Mesa area. We are seeking applicants with a strong attention to detail, strong MS Office skills, and the ability to work in a deadline driven environment. This role will primarily support a team of loan originators by performing a number of activities related to the company’s production. This is a contract to hire position, paying $19/hr. This opportunity is with a thriving business and there is plenty of room for growth (position is in office at this time).

Responsibilities:

• Inbound/Outbound calling to generate potential leads
• Provide exceptional customer service and support to customers regarding purchase or refinance information and connect them with the appropriate person
• Consider all customer inquiries and offer solutions and feedback
• Update and verify accuracy of data input into electronic system, specifically potential contacts
• Schedule meetings as well as follow up reminders
• Manage client referral database, including daily call logs, and provide metrics related to reported data
• Acquire customer information and use it to make relevant improvements in products and service
• All other administrative duties as assigned

Qualifications

• 1+ years of administrative, customer service previous experience in finance helpful
• High School diploma or equivalent
• Exceptional customer service skills
• High attention to detail, while managing multiple priorities
• Able to work in a fast-paced environment with a sense of urgency
• Proficient with computer programs including Microsoft Word, Excel, PowerPoint
• Team player attitude