Job Posting

• Title: Customer Operations Specialist (Onsite)
• Employment Type: Temp to Hire
• Salary: $18/hr
• Schedule: Monday - Friday (9AM-6PM or 10am to 7pm) FULL-TIME
• Industry: Healthcare

Job Responsibilities:

• · Answers and resolves customer inquiries within committed time frames

  · Establishes and maintains strong customer relationships with sound knowledge of order processing and conflict resolution

  · Works in a team-structured environment to provide support to other members of the Customer Operations team

  · Promotes compliance and embraces continuous quality improvement

  · Maintains current contact documentation within CRM related to customer accounts

  · Maintain records of routine accounting transactions, ensuring internal processes are properly documented, compliant and controlled

  · Validates contract pricing, units of measure, credit limits and licensure within applicable systems and updates as appropriate

  · Accurately manages invoicing and finance management for the customer

KNOWLEDGE, SKILLS & ABILITIES:

• Previous billing and invoicing experience
• Demonstrates strong data and information analysis

• Strong experience providing customer service to internal and external parties
• Knowledge of CRM and cloud-based software
• Strong time management, organizational skills, initiative, professional demeanor and positive attitude
• Ability to communicate effectively both orally and in writing
• Ability to promote a positive team environment