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Customer Operations Specialist

Louisville, KY

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Description

RemX Staffing is assisting a client located in Charlestown, IN in hiring a Customer Operations Specialist. This is an onsite position starting ASAP.

Hours- Monday- Friday 9am-6pm or 10am - 7pm.

Pay Rate-$19/hour

KEY RESPONSIBILITIES:

· Answers and resolves customer inquiries within committed time frames

· Establishes and maintains strong customer relationships with sound knowledge of order processing and conflict resolution

· Works in a team-structured environment to provide support to other members of the Customer Operations team

· Promotes compliance and embraces continuous quality improvement

· Maintains current contact documentation within CRM related to customer accounts

· Maintain records of routine accounting transactions, ensuring internal processes are properly documented, compliant and controlled

· Validates contract pricing, units of measure, credit limits and licensure within applicable systems and updates as appropriate

· Accurately manages invoicing and finance management for the customer

MINIMUM JOB REQUIREMENTS:

  • High School diploma or equivalent
  • Two years of previous billing and invoicing experience
  • Two years of experience providing customer service to internal and external parties
  • Working knowledge of Microsoft Office Suite including Word, Excel, and Outlook

KNOWLEDGE, SKILLS & ABILITIES:

  • Previous billing and invoicing experience
  • Demonstrates strong data and information analysis
  • Strong experience providing customer service to internal and external parties
  • Knowledge of CRM and cloud-based software
  • Strong time management, organizational skills, initiative, professional demeanor and positive attitude
  • Ability to communicate effectively both orally and in writing
  • Ability to promote a positive team environment
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