REMX is currently hiring for a Customer service agent!
The Customer Retention Agent is primarily responsible for assisting customers by making and taking calls related to payment arrangements in a courteous manner, which allows Advance Financial to retain the individual as a repeat customer. The Customer Retention Agent works in a contact center environment where calls are directed by a preview / predictive dialer.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Minimum High School Education
Some higher education preferred
Minimum 2 years’ experience in a service related field
Call Center Customer Service Experience preferred
Computer keyboard proficiency required ? Must be high energy
Must understand and meet the demands of a customer focused call center environment
Must be dedicated to the work ethic and employment philosophy of an at will employer.
Must work independently, manage multiple projects and produce timely and effective results
Must be able to work with a computer screen that is quickly changing and flashing the user to be alert of specific information.
Must have working knowledge of Excel and other MS Office products
Excellent verbal communications skills both in person and over the telephone
Excellence with attendance, attitude and teamwork, knowledge, sales conversions, exceptional audits, and overall customer service skills
Excellent customer service skills