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Bilingual Customer Service Representative

Kennesaw, GA

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Description

RemX is hiring a Bilingual Customer Service Representative in Atlanta, GA. The CSR assists with customer complaints, orders, errors, account questions, billing, and cancelations.

Pay rate: $17/hour

Needing Bilingual candidates (English and Spanish speaking)

Direct Hire

Schedule: 8-hour shift between the hours of 10am-8pm, Mon-Fri. (must be available to work any shift between these hours)

Work from home. Must be able to come to the office for 2nd week of training

Responsibilities:

  • Answer inbound calls for assigned lender relationships including assisting callers with questions regarding letters or charges for insurance and obtaining proof of coverage
  • Work account call queues call agency number given to obtain proof of coverage; Call customer (on certain accounts) to obtain current insurance agency or carrier information
  • Check insurance websites for proof of coverage and printing proof for data entry
  • Contact agent to verify Break in Coverage (BIC) dates
  • Assist Customer Service Coordinator as needed
  • Accountability: 50% Providing excellent customer service; 50% Meeting goals and deadlines
  • Attend departmental meetings as requested
  • Maintain appropriate, professional working relationships with clients and other employees
  • Reporting, analysis, and problem resolution

Job Requirements

Experience:

  • Associate degree and two years of related experience
  • Prior insurance experience preferred
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