Job Posting

**This position is On Site in Lenexa, KS**

Customer Service Rep Needed!!!

Job Responsibilities:

• Manage inbound calls assisting with copies of results, appointment scheduling, general info on what to expect and how to prepare for visit
• Provide quality customer service during every interaction with customers
• Work in a production environment and meet daily, weekly, monthly metrics
• Able to empathize, de-escalate, and deliver difficult news to irate customers

Start Date: 7/20

Training Schedule: 7am-4pm CST Mon-Fri, 4 weeks (1 hour lunch)

Hours of Operation:

7AM to 6 PM CST Monday through Friday  

7AM to 4PM CST on Saturday/Sunday (Must work one weekend day)

**Work from Home Potential**

Job Requirements:

• Healthcare/Call Center customer service, 
• Passion and empathy!!
• Strong de-escalation skills
• Tech Savvy – using multiple systems, typing with speed and accuracy, working in e-mail/word/excel and chat
• Bilingual Preferred!!

Please apply for immediate consideration and also email your resume to sheryl.mcdonald@remx.com and reference Job: Medical CSR