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Patient Customer Service

Lenexa, KS

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Description

Patient Customer Service

Lenexa KS 66219

$16.50 - $18.03 per hour
Bilingual $1 extra differential!

Must be able to work one weekend day. Weekday off will be based on business needs. But likely Tuesday, Wednesday, or Thursday.

  • Manage inbound calls assisting with copies of results, appointment scheduling, general info on what to expect and how to prepare for their visit on site.
  • Provide quality customer service during every interaction with customers
  • Work in a production environment and meet daily, weekly, monthly metrics
  • Able to empathize, de-escalate, and deliver difficult news to irate customers

Job Requirements

 

Healthcare/Call Center is helpful but not mandatory. Customer service, hospitality, guest services are usually good fits

Passion and empathy!! Calls can be very emotional and agents must have very strong de-escalation skills

Tech Savvy – using multiple systems, typing with speed and accuracy, working in e-mail/word/excel and eventually chat

 

Must be able to commute to the office for a minimum of 30 days, there is no guarantee they will get to work from home

  • Any agent sent to work from home must have a room with a door to work from, and must pass a visual inspection of the room by leadership
  • If you have connection issues at home, they must return to the site within 2 hours to complete their shift


FOR IMMEDIATE CONSIDERATION PLEASE COMPLETE AN APPLICATION THEN EMAIL YOUR RESUME TO: Katie.Lund@remx.com

 

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