Job Posting

RemX is hiring a Call Center Representative in Rochester, NY. The Call Center Representative answers an overflow of inbound calls. Working in a fast paced, back to back call environment.

Onsite: Rochester, NY

Pay Rate : $18 per hour

Schedules between: 8:00am-6:00pm Monday-Friday

Under a significant level of guidance and direction, provides customer service for one client product. Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively, and in accordance with policies and procedures. Other responsibilities may be assigned.

Responsibilities

• Delivers quality service to clients via phone, email, chat, and other avenues
• Develops and maintains a basic working knowledge of a single product
• Uses systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
• Performs data input, maintaining strong prioritization and organization
• Documents all interactions

Experience:

• REQUIRED - 1 year of experience in a call center
• Must have good job stability
• Strong verbal skills
• Ability to prioritize and multitask
• Positive and professional demeanor