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Housing Manager

Chicago, IL

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Description

RemX is hiring a Housing Manager in Chicago, IL. The Housing Manager provides leadership, day-to-day oversight, and direction to a department.

Onsite: Chicago, IL (Multiple locations around the Chicago area)

Pay rate: $60K

Schedule: Monday-Friday available between 7am - 7pm

Summary:

  • Essential duties include working through the Team Supervisors; enabling them to monitor production, conduct quality control, and ensure data integrity of transactions completed
  • Collaborates with Team Supervisors to ensure compliance with PHA Administrative Plan, Standard Operating Procedures, and HUD Regulations

Supervision Received and Exercised:

Operates under the direct, general supervision of the Program Director; the Manager exercises supervision over 8-12 employees directly and 60-75 employees indirectly.

Responsibilities:

The below statements are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required. Other duties may be assigned.

  • Monitor production, quality control and data integrity of transactions completed by Teams
  • Ensure Teams meet and/or exceed NMA performance standards
  • Ensure each Team’s compliance with the PHA’s Administrative Plan, Standard Operating Procedures and HUD regulations
  • Determine Team training needs; Coordinate and provide appropriate training, coaching and leadership
  • Ensure timely completion of Performance Plans, evaluations and disciplinary actions by Supervisors
  • Monitor and approve direct staff time sheets
  • Ensure Teams provide professional and comprehensive customer service to internal and external customers
  • Evaluate procedures and processes and provide recommendations for program excellence and performance improvements
  • Promote open communication among teams, departments and divisions
  • Provide excellent customer service to participants, owners, co-workers, clients and vendors when required with escalated cases
  • Department and Division Strategic Planning
  • Budget development, implementation monitoring
  • Obtain certification in Housing Choice Voucher Specialist and Executive Management within 120 days of employment

Job Requirements

Desired Qualifications:

  • Education equivalent to a four-year degree from a regionally accredited institution in Public Administration, Social Science or a closely related field (Master’s Degree preferred)
  • A minimum of five years of progressively responsible work experience, with three years of supervisory experience, for a public agency, or related experience in the social service or community service field. PHM and HCVEM must be obtained within 120 of employment
  • Ability to interpret and implement regulations pertaining to the program
  • Must be able to communicate effectively both orally and in writing; must possess strong computer and organizational skills required to prioritize multiple tasks, projects and demands
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