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MEDICAL PHONE OPERATOR

Oak Ridge, TN

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Description

                     MEDICAL PHONE OPERATOR/SCHEDULER

                                         OAK RIDGE, TN

                                      MON-FRI 8am-5pm      

Full Job Description

High volume cardiologist in Oak Ridge is in search of a positive, dependable, professional and highly-motivated phone operator and scheduler.

Must have excellent telephone etiquette and ability to communicate clearly, effectively and professionally with all callers. If you are a team player that is ready to learn and has a strong work ethic, we encourage you to apply. 

General Summary of Duties:

Schedule appointments for new and returning patients for all providers.

Accurately documenting the patient's chief complaints,

answering and directing calls, scheduling patient appointments and confirming appointments.

Ability to work with multiple EMR systems simultaneously.

Answer and route calls accordingly using multiple telephone line system.

Detailed data entry of new patient demographic and insurance/third-party payer information.

Confirm with the patient the time of their appointments on a daily basis.

Reschedule patient appointments when the provider schedule changes.

Verification of health insurances using billing software.

Keep manager informed of potential scheduling problems.

Maintain patient confidentiality and privacy of protected health information. Follow HIPPA protocols.

 

Performance Requirements (Knowledge, Skills, and Abilities):

Exceptional telephone etiquette.

Great communication skills and ability to work closely with others.

Able to provide excellent customer service, internally and externally.

Able to react calmly and effectively in emergency situations.

Exceptional computer skills.

Superior planning and organization skills.

Good problem solving and conflict resolution skills.

Ability to work under pressure and meet deadlines.

Ability to transition and cover for different areas of the practice.

 

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