Onsite Customer Care Agent

Onsite, Gilbert 85236 (Warner & Recker)
Training Two - Three weeks classroom, 8am-5pm, Monday through Friday
Full time, will discuss schedules during interview
Direct Hire
Dress Code: Business casual
Vaccination not required
Pay Range: $17.60-$18.20/hour

Agents are responsible for answering inbound internal and external calls, utilizing our Home Delivery processes to solve inquiries/issues and maintain customer satisfaction. Agents also process orders and fulfill customer needs to ensure customer satisfaction. Additional job responsibilities include the following activities: customer service, home delivery process knowledge, phone skills, multitasking, problem solving, documentation skills, listening, resolving conflict, and processing customer adjustments/orders.

Minimum Qualifications

• High school diploma or equivalent
• 1-year relevant experience
• Must have excellent computer skills.
• Must have exceptional communication and phone etiquette.
• Must be able to pass the Drug & Background check.

Preferred Qualifications

• Associates Degree - Operations, Supply Chain, or related field
• Bilingual Preferred but Not Required
• Retail and/or distribution experience is helpful
  

FOR IMMEDIATE CONSIDERATION PLEASE COMPLETE AN APPLICATION THEN EMAIL YOUR RESUME TO: Katie.Lund@remx.com