Job Posting

RemX is seeking a Customer Care Agent in Nashville, TN. The Customer Care Agent is responsible for delivering a wide array of information related to financial services in a fast paced, customer service centric call center environment.

Pay rate: $16-20

Training: 30 days in office, Mon-Fri 9-5:30pm

Schedule: Operating Hours Monday-Sunday 5am-10pm / Open 365 days per year, off every other weekend

Responsibilities:

• Display a cheerful and positive attitude
• Is committed to providing an excellent customer experience
• Accurately performs financial transactions including but not limited to payments, loan assistance, bill pay assistance, and various other products
• Perform outbound calls to customers for various campaigns
• Adhere to company policies and strictly follow all company procedures
• Participate in ongoing learning and development
• Comply with all state and federal laws governing the financial services industry

Experience:

• Minimum High School Education
• Some higher education preferred
• Minimum 2 years’ experience in a service related field
• Call Center/Customer Service Experience preferred
• Computer key board proficiency required
• Must be high energy
• Must understand and meet the demands of a customer focused call center environment
• Must work independently, manage multiple projects and produce timely and effective results
• Must be able to work with a computer screen that is quickly changing and flashing the user to be alert of specific information
• Must have working knowledge of Excel and other MS Office products
• Excellence with attendance, attitude and teamwork, knowledge, sales conversions, exceptional audits, and overall customer service skills
• Detail orientation