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Customer Retention Agent

Nashville, TN

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Description

RemX is seeking a Customer Retention Agent in Nashville, TN. The Customer Retention Agent is primarily responsible for assisting customers by making and taking calls related to payment arrangements in a courteous manner. The Customer Retention Agent works in a contact center environment where calls are directed by a preview/predictive dialer.

Pay rate: $16-20

Training: 30 days in office, Mon-Fri 9-5:30pm

Schedule: Operating Hours Monday-Sunday 8am-8pm / Open 365 days per year, off every other weekend

Responsibilities:

  • Displays a cheerful and positive attitude
  • Is committed to providing an excellent customer experience
  • Conduct outbound reminder calls and assist customers with payment options over the phone or in store
  • Complies with all state and federal laws governing the financial services industry
  • Meet performance standards for contact rate, promise to pay kept rate, total dollars collected and other productivity measures
  • Ability to use a computer keyboard for typing and numeric data entry

Job Requirements

Experience:

  • Minimum High School Education
  • Some higher education preferred
  • Minimum 2 years’ experience in a service related field
  • Call Center/Customer Service Experience preferred
  • Computer key board proficiency required
  • Must be high energy
  • Must understand and meet the demands of a customer focused call center environment
  • Must work independently, manage multiple projects and produce timely and effective results
  • Must be able to work with a computer screen that is quickly changing and flashing the user to be alert of specific information
  • Must have working knowledge of Excel and other MS Office products
  • Excellence with attendance, attitude and teamwork, knowledge, sales conversions, exceptional audits, and overall customer service skills
  • Detail orientation
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