Job Posting

RemX is seeking a Verification Agent in Nashville, TN. The Verification Agent is primarily responsible for delivering exceptional service to customers and the retail store locations. The Verification Agent will serve as the support network for the store personnel validating a wide array of information necessary for processing loans and providing check cashing services.

Pay rate: $16-18

Training: 30 days in office, Mon-Fri 9-5:30pm

Schedule: Operating Hours Monday-Sunday 7am-9pm / Open 365 days per year, off every other weekend

Responsibilities:

• Display a cheerful and positive attitude
• Is committed to providing an excellent customer experience
• Conducts all verification transactions accurately and efficiently including but not limited to validation of customer data, bank account and vehicle title details, and check maker and payee data
• Complies with all state and federal laws governing the financial services industry
• Participates in on-going learning and development
• Ability to use a computer keyboard for typing and numeric data entry

Experience:

• Minimum High School Education
• Some higher education preferred
• Entry level accounting background, data processing, medical transcription, and banking preferred
• Minimum 2 years’ experience in a service related field
• Call Center/Customer Service Experience preferred
• Computer key board proficiency required
• Must be high energy
• Must understand and meet the demands of a customer focused call center environment
• Must work independently, manage multiple projects and produce timely and effective results
• Must be able to work with a computer screen that is quickly changing and flashing the user to be alert of specific information
• Must have working knowledge of Excel and other MS Office products
• Excellence with attendance, attitude and teamwork, knowledge, sales conversions, exceptional audits, and overall customer service skills
• Detail orientation