Reputable organization in the Doral area is seeking for a Bilingual E-Commerce Customer Service Representative.
Bilingual Customer Service Representative (E-Commerce Department) responsibilities include:
- Accurate order entry of orders placed via web.
- Heavy data entry of orders
- Processing changes or cancellations to delivery orders.
- Providing assistance by telephone to customers and business partners concerning product deliveries, returns, and exchanges.
- Handling emails and customer complaints and concerns in a professional manner.
- Communicating with customers when necessary to advise shipments delay and/or information necessary to process orders.
- Assist in monitoring progress of delivery routes throughout the U.S.
- Completing forms and determining necessary changes for service requested.
- Other duties may be assigned to meet business need
- Must be Bilingual (English/Spanish)
Schedule: Monday-Friday 9:00AM-5:00PM
Key Competencies for Customer Service Representative:
- Great interpersonal skills
- Excellent communication skills
- Excellent customer service orientation
- Great attention to detail and accuracy
- Problem analysis and problem-solving
- Adaptability, initiative and high stress tolerance
- Must be Bilingual (English/Spanish)
We offer Full Benefits Medical, Dental, Vision.
Referral bonus
Free online Career Focused Courses while working for us!
