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$18. 00 Customer Service Associate

Miami, FL

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Description

Reputable organization in the Doral area is seeking for a Bilingual E-Commerce Customer Service Representative.

Bilingual Customer Service Representative (E-Commerce Department) responsibilities include:

  • Accurate order entry of orders placed via web.
  • Heavy data entry of orders 
  • Processing changes or cancellations to delivery orders.
  • Providing assistance by telephone to customers and business partners concerning product deliveries, returns, and exchanges.
  • Handling emails and customer complaints and concerns in a professional manner.
  • Communicating with customers when necessary to advise shipments delay and/or information necessary to process orders.
  • Assist in monitoring progress of delivery routes throughout the U.S.
  • Completing forms and determining necessary changes for service requested.
  • Other duties may be assigned to meet business need
  • Must be Bilingual (English/Spanish)

Schedule: Monday-Friday 9:00AM-5:00PM

Job Requirements

Key Competencies for Customer Service Representative:

  • Great interpersonal skills
  • Excellent communication skills
  • Excellent customer service orientation
  • Great attention to detail and accuracy
  • Problem analysis and problem-solving
  • Adaptability, initiative and high stress tolerance
  • Must be Bilingual (English/Spanish)

We offer Full Benefits Medical, Dental, Vision.
Referral bonus
Free online Career Focused Courses while working for us!

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