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Customer Care Representative - Call Center - Patient Care

Louisville, KY

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RemX is seeking Patient Care Representatives whom support patients and healthcare providers through inbound and outbound telephone calls, as well as administrative functions.


• Support inbound and outbound phone lines for the pharmacy

• Answer calls, emails and/or other requests from patients and/or healthcare providers while meeting or exceeding service level goals

• Able to balance priorities, working with team members, between inbound calls, responding to inbound email requests and making outbound calls to messages left on voicemail

• Accurately and completely capture information and update systems appropriately


  • Payrate: $17.00/hr.
  • Shift: Multiply shift options available
  • Temp to Hire
  • East End location

Job Requirements


• High school diploma or equivalent

• Two (2) years of work experience in a customer service or customer focused role

• One (1) year of work experience in a pharmacy or call center environment.

• Must have proven ability to provide consistently high-quality of service


• Demonstrated empathy and compassion

• Excellent verbal and written communication skills

• Excellent organization skills and detail oriented

• Balance multiple priorities to meet expected response deadlines

• Associate Degree or technical school training in a related field


• Two (2) years of work experience in pharmacy, managed care, Medicaid and/or Medicare organizations, pharmaceutical and/or biotech manufacturer, insurance, medical office, or related field

• Experience with HIPAA and patient services

• Bi-lingual, English and Spanish


For immediate consideration email your resume to and mention Patient Care Rep

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