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CSR

Duluth, GA

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Description

  • Provide exceptional customer service by responding to client requests, via phone and email
  • Receive oral/written instructions as to work assignments
  • Review/Audit client reports for deficiencies and compliance issues
  • Use Microsoft Excel/ Office to perform review of client accounts
  • Maintain accuracy and performance standards for data input
  • Provide status to clients, vendors, agent/brokers, and update the systems accordingly
  • Process insurance documents into computer software system, within acceptable guidelines for accuracy and timeliness
  • Identify and report to supervisor any systems issues and client related problems
  • Assist in service of inbound/outbound phone calls with clients, vendors, agents/brokers and answer basic questions for compliance of account

                         

Job Requirements

 

• Basic customer service experience

• Claims or Insurance background

• Data entry experience

• Organizational skills

• Entry-level-willing to learn

• Able to multi-task and switch gears on a daily basis

• Quick-learner and detailed-oriented

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