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Banking Call Center Representative

Needham, MA

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Description

  • Title:  Banking Call Center Representative
  • Pay: $20-$26 an hr (Based on experience)
  • Location: Needham, MA
  • Hours: Mon-Fri 7am-7pm (8 hour shift) and Sat 8am-1pm (2 weeks of onsite training and then the position will be Hybrid)
  • Additional Information: Direct Hire Role

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Identify, support and resolve the service needs of customer calling into our clients call center
  • Understand the products and services offered
  • Listen and understand the customers need and provide solutions
  • Provide education to customers on how to conduct simple transactions
  • Actively analyze/resolve complex problems through creative solutions
  • Demonstrate understanding of the multiple ways customer’s bank using online and mobile technology, branch and contact centers and ability to educate and explain the services and channels so the customer needs will be met through the different channels.
  • Educate and explain features and benefits of bank products such as deposit, card products, loan servicing and mobile and online banking.
  • Complete general service request such as change of address, balance and transaction inquiries, loan inquiries, transfers, and card lost stolen and claims intake.
  • Resolve complex customer service inquiries and trouble shoot and provide resolution to digital banking issues
  • Address basic and complex loan inquiries and pay off questions.
  • Navigate multiple computer applications while interacting with customers.
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