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Client Service Representative

Allentown, PA

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Description

RemX is looking for professional Client Service Representatives with previous call center experience for our client in onsite in Allentown, PA. In this role you're responsible for maintaining client relations and ensure that customer complaints and claims are handled fairly and in accordance to policy.  This is a position with many growth opportunities! 

  • Title: Service Associate
  • Employment Type: Direct Hire
  • Location: Allentown, PA | Onsite
  • Salary: $18.00 an hour
  • Schedule: M - F | 8:00 AM - 6:00 PM
  • Training: 6 weeks training

Responsibilities:

  • Delivers quality service to Paychex clients via phone, email, chat, and other avenues
  • Outbound and inbound calls to clients to assist and collect information
  • Develops and maintains a basic working knowledge of a product or service offered
  • Uses systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced,
    and ORS
  • Performs data input, maintaining strong prioritization and organization
  • Documents all interactions

Requirements:

  • 1+ years of recent experience in a cell center environment REQUIRED
  • High School Diploma or equivalent REQUIRED
  • Strong written and verbal communication
  • Strong customer service and interpersonal skills

Job Requirements

Requirements:

  • 1+ years of recent experience in a cell center environment REQUIRED
  • High School Diploma or equivalent REQUIRED
  • Strong written and verbal communication
  • Strong customer service and interpersonal skills
Apply Now