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Client Service Representative

Baton Rouge, LA

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Description

RemX is looking for professional Client Service Representatives experienced in technical support and troubleshooting for our client working onsite in Baton Rouge, LA. In this role you'll handle inbound calls from client.

  • Title: Client Service Representative
  • Employment Type: Direct Hire
  • Location: Baton Rouge, LA | Onsite
  • Salary: $22.02 an hour
  • Schedule: M - F | 8:00 AM - 6:00 PM
  • Training: 3 Weeks Classroom, 2 Weeks Nesting PAID

Responsibilities:

  • Delivers quality service to clients via phone, email, chat, etc.
  • Follow-ups on outstanding items to completion to meet service agreements
  • Develops and maintains an intermediate working knowledge of products, as well as industry policies and procedures
  • Identifies opportunities for process improvement and works with leaders to implement
  • Demonstrates intermediate skill level with systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
  • Serves as a mentor for less experienced teammates
  • Performs data input, maintaining strong prioritization and organization, document all interactions

Requirements:

  • Bachelor's Degree or related 2+ years of experience answering client questions and providing technical support REQUIRED
  • Strong technical background and understanding REQUIRED
  • 1+ years of experience with Help Desk / Technical Support highly preferred
  • Strong written and verbal communication
  • Strong customer service and interpersonal skills

 

Job Requirements

Requirements:

  • Bachelor's Degree or related 2+ years of experience answering client questions and providing technical support REQUIRED
  • Strong technical background and understanding REQUIRED
  • 1+ years of experience with Help Desk / Technical Support highly preferred
  • Strong written and verbal communication
  • Strong customer service and interpersonal skills
Apply Now