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Technical Support Engineer – Medical Device, Scientific – Direct Hire

Framingham, MA

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** $95k - $105k salary, full benefits day one, 401k match, stock purchase plan **

** Are you a degreed BS Electrical, Electronics, Mechanical etc. and would like to work with an international manufacturer of medical devices and scientific instruments? **

** Are you a Field Service Engineer looking to be home nightly, work normal business hours and have a different style of life or in Technical Support looking for a great opportunity? **

** Work with both customer and internal teams to solve issues, provide help and engage in the engineering process, no two days are the same! **

** Excellent work/life balance, family focused, great benefits that start day one **


Please Note: This position is on-site daily in the Bellingham, MA area with 20% travel in the local area as needed


The Company

  • 50+ year old International OEM manufacturer of medical device and scientific equipment
  • Considered industry leader and products are used in many different industries


The Position

  • Senior level position supporting and solving field service and customer issues responding to service situation, resolving issues and work hand-in-hand with the customers
  • Troubleshoot equipment issues, diagnosing/developing solutions, creating tools, work with engineering team to create new solutions etc.
  • Servicing instruments, calibrations, emergency repairs, installations, and customer training at customer facilities (20% travel in the local area as needed)
  • Perform some hands-on service work as part of the role


Job Functions

  • Work directly with engineering, manufacturing, and quality to resolve technical issues on products for service engineers and customers.
  • Create solutions by making procedures, tools, schematics, mechanical drawings.
  • Provide quality service by scheduling all assigned service activities related to installation, repair, calibration, and emergency calls
  • Be part of the development team on new products, and ensure the service function and the team is represented during product development
  • Perform training of field engineers.



  • Minimum 4-year degree – Bachelor’s degree in electronics or instrumentation, mechanical degree a plus.
  • Prior work experience in electronics, computer science or related field.
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