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Onsite - Travel Rewards Representative

Alpharetta, GA

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Description

RemX is looking for experienced Customer Service Agents to work as Travel Rewards Customer Service Representatives for a major tech based company in Alpharetta, GA 30005.

Onsite: Alpharetta, GA 30005 (Location is off Windward Parkway/Exit 11)

Pay: $17.50 an hour (Additional $1 per hour for Bilingual Spanish)

Training: 6 weeks Monday-Friday 10am to 7pm – No time can be missed

Hours of Operation: 24 hours a day 7 days a week 

Shift: Set 40 hour work week within hours of operation - weekend availability is required

Responsibilities:

  • Inbound calls from customers looking to book travel either using their rewards that have been accumulated or purchasing travel using their payment card.
  • Assist customers with changes and cancelling reservations
  • Assist customers with navigating the customer website/portal, viewing and using their reward points
  • Assist customers experiencing issues with points redemption, etc.

Qualifications:

  • REQUIRED - High School Diploma or Equivalent
  • Preferred - 1 year of recent work experience with travel, airlines, hotels, or car rentals
  • Preferred - Bilingual Spanish/English
  • Preferred - Call center customer service experience
  • Articulate demeanor and friendly personality
  • Excellent standard of written and verbal communication skills
  • Exemplary work ethic and the ability to take initiative and work independently
  • Strong organizational, multi-tasking, and prioritizing skills within a fast-paced environment.
  • Interest in travel and/or world history are appreciated, but not required.
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