RemX is looking for experienced Help Desk Support Representatives! Work for a retail based company offering First Level Technical support for their corporate team while working from home!
- Title: Help Desk
- Employment Type: Contract to Hire
- Location: Work from home!
- Salary Bilingual Spanish: $20.74/hr
- Shift: Must be available for 6:30 AM - 3:30 PM OR 2:00 PM - 11:00 PM ET and willing to work one weekend day.
- Meets contact center goals and service level by utilizing established service techniques
- Resolve customer complaints and problems to the satisfaction of the user
- First level support for:
- Telecom and network issues
- Incidents related to in-house applications
- Incidents related for Microsoft Office, Citrix and other applications
- Maintain accurate user data including documentation of discussions, issues, user requests or other relevant information into Contact Center systems as required and managing/prioritizing workload
- Observant in reporting unusual circumstances or possible security concerns in the field to management
- Ability to work independently, adhere to work schedule and manage regular duties with minimal supervision
- Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly (Based on in house documentation).
- High school diploma or a GED required | Technical Degree preferred
- Minimum 6 months of customer service or help desk experience
- Demonstrate excellence with listening, verbal and written communication skills
- Ability to handle repetitiveness of calls from customers
- Proficient Typing Skills
- Retail Experience and or IT experience is a plus
- Working knowledge of Computers, Microsoft Outlook, Excel – advanced technical troubleshooting
- Working knowledge of Windows XP or WEPOS
- Experience with Epicor Retail Suite is a plus
- Microsoft Windows, A+ or Cisco Certifications are a plus