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Customer Service Representative

Sandy Springs, GA

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Description

Are you looking to work for a stable company that offers growth?  Do you have customer service experience and enjoy speaking to clients? If you said yes to the following questions, we have a great role for you!

 

Hours: 9:00 am – 7:00 pm (M-F)

Weekends when business needs require a Saturday or Sunday shift

Pay: $17.00 an hour

Location: Sandy Springs / Roswell area- ONSITE 

Primary responsibilities

  • Answer inbound calls to answer general questions as well as assist customers currently in the application process
  • Respond to digital communications via email, text, chat
  • Follow defined procedures to process loan applications

 

Critical skills & experience

  • Excellent Prior experience handling calls in a contact center
  • tone of voice
  • Familiarity with quality assurance
  • Listening skills & ability to display empathy towards our customers
  • Well-spoken and able to professionally respond to customers in writing
  • Detail oriented and able to follow procedures involving multiple systems
  • Well versed in Microsoft applications – primarily word, excel, outlook
Apply Now