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Payroll Solutions Call Center Supervisor (ONSITE)

Albuquerque, NM

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Description

Hands-on leadership sought! Our hiring client is looking to bring aboard call center supervisors to their great office campus and invest in them with a built-in career path!

  • Supervise 8-15 CSRs and report into a Call Center Manager
  • Fast paced call center
  • Dress code is business casual

Salary Range: $60,000 - $70,000

Training & Work: Onsite in Albuquerque, NM 87107

  • Assists the Manager, Multi Product Service Center (MPSC) with development of goals and improvement strategies to achieve operational objectives.
  • Supervises and schedules staff; assigns, directs, and checks the work of assigned personnel to ensure quality client service.
  • Provides technical expertise on multiple product lines to resolve client concerns and company policy or procedural issues. Collaborates with Regional and Corporate personnel to identify and resolve system problems.
  • Establishes and maintains a positive, professional relationship with clients. Fosters a cohesive relationship between Sales and Operations to maintain a unified approach to client service.
  • Supervises training of personnel; recommends, implements, and monitors on-the-job training and education to further professional advancement of assigned personnel.
  • Resolve client issues and review product suite as needed to insure the highest levels of client retention. Assists Manager, MPSC to meet revenue and retention goals.
  • Plans, coordinates, and organizes quarter- and year-end processes to provide accurate and timely tax documents to clients.
  • Monitors data integrity and Specialist workload to ensure an accurate payroll product for the client.
  • Acts in place of the Manager, MPSC in his/her absence to ensure continuity of operations and to further develop his/her management skills.

Job Requirements

-          Must reside in the Albuquerque area

-          HSD or equivalent

-          1+ years as a call center supervisor

-          Weekly COVID tests at employee expense OR COVID vaccine

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