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Hybrid Customer Retention Agent

Nashville, TN

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Description

RemX is seeking a Customer Retention Agent in the Nashville, TN area. The Customer Retention Agent is primarily responsible for assisting customers by making and taking calls related to payment arrangements in a courteous manner. The Customer Retention Agent works in a contact center environment where calls are directed by a preview/predictive dialer.

Pay rate: $16-20

Training: 30 days in office, Mon-Fri 9-5:30pm

Schedule: Operating Hours Monday-Sunday 8am-8pm / Open 365 days per year, off every other weekend

Hours vary with 3 days in office and 2 days working from home 

Responsibilities:

  • Displays a cheerful and positive attitude
  • Is committed to providing an excellent customer experience
  • Conduct outbound reminder calls and assist customers with payment options over the phone or in store
  • Complies with all state and federal laws governing the financial services industry
  • Meet performance standards for contact rate, promise to pay kept rate, total dollars collected and other productivity measures
  • Ability to use a computer keyboard for typing and numeric data entry
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