Questions? 1-888-481-3375

Customer Service Specialist-Irving, TX

Irving, TX

Apply Now

Description

**This position is on site in Irving, TX** 

Great opportunity to get on the ground floor with an amazing company that offers growth potential and longevity. More than just a job….it’s a career!!!

Will be cross trained on several different positions!

Customer Service Representative:

Job Description:

  • Handle inbound Customer Service calls (approximately 60+ phone calls daily)
  • Assist customers with account updates (Due Date Changes, Address Changes, Name Changes, Extension Requests)
  • Assist customers with monthly payments
  • Provide payoff quotes to customers and dealerships
  • Assist customers with their accounts
  • Effectively contribute to increasing Customer Satisfaction scores (meet qualitative objectives)
  • Make outbound/receive inbound calls on accounts that are 5-29 days past due and assist customers with bringing their accounts current (approximately 100+ phone calls daily)
  • Identify root cause of customer delinquency and generate effective solutions
  • Conduct minimal skip tracing necessary to prepare account for next level of collections
  • Effectively contribute to increasing Customer Satisfaction scores (meet qualitative objectives)
  • Maintain enthusiastic and positive attitude

 

Type of Hire: Temp to Hire

Pay Rate: $19/hour + .50 cent increase at 60 days

Training Schedule:

  • Monday (Day 1): 9am-5pm with a 30-minute lunch
  • Tuesday-Friday (Day 2-14): 8am-5pm with a 1-hour lunch

Post Training Schedules: 7am-4pm/8am-5pm and 3-2 days from 11am-8pm Monday through Friday + Every other Saturday 8am-12pm.  

 

 

Job Requirements

Requirements:

  • BACHELOR’S DEGREE REQUIRED!!
  • Previous customer service, customer facing experience – call center or reception
  • Must be able to work in a fast-paced environment
  • Flexibility necessary, get moved around and learn new roles

Please apply for immediate consideration and also email your resume to sheryl.mcdonald@remx.com and reference Job: Customer Service Specialist

Apply Now