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Collections Clerk

Alpharetta, GA

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Description

Early Customer Account Representative Job Duties Auto-Dialer Collections – make outbound/receive inbound calls on accounts that are 5-29 days past due and assist customers with bringing their accounts current (approximately 200+ phone calls daily) Identify root cause of customer delinquency and generate effective solutions for AHFC and customer using negotiation skills and by educating the customer. Effectively contribute to increasing Customer Satisfaction scores (meet qualitative objectives) Become a productive member of the department (meet quantitative objectives) Maintain enthusiastic and positive attitude Adhere to appropriate compliance policies and procedures Assignment Description Long-term temporary assignment with no set time or guarantee of a full-time position Ideal for those looking for an entry-level position in the general field of Customer Service, Customer Accounts, and/or Automotive Finance Desired Skill Set Excellent verbal communication skills (easy to understand) Able to multi-task (ability to talk and type simultaneously is a must) Customer service oriented Self-starters Eager to learn Bilingual (Spanish) a plus College Degree (4 Year) is preferred Work Schedule Monday through Thursday: two shifts, 8 AM – 5 PM and 11 AM – 8 PM, pattern of shifts can vary Friday: 8 AM – 5 PM 2-3 Saturdays per month: 8 AM – 12 PM Must be flexible, schedule may change with business needs

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