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Customer Care Rep- Work From Home (After Training)- AZ Only

Phoenix, AZ

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Description

Work from Home!!!

Direct Hire!!

Pay Rate: $16/hour

Pay Rate: $16.50/hour (bilingual Spanish)

  • $500 Bonus after completing 90 days
  • After approximately 90-day period eligible for a $1/hr increase
    • Pay Rate: $16/hour
    • Pay Rate: $16.50/hour (bilingual Spanish)
  • Weekly Bonuses!!!!!

Customer Care Rep Job Description:

  • Handle inbound calls from nationwide home services customers and resolve all issues within a single contact
  • Communicate empathetically with our customers addressing their needs by converting the inbound calls into service appointments for a Tech to come out to look HVAC, Plumbing, electrical or roofing.  
  • Follow up with customers to resolve their concerns
  • Meet booking conversion, quality, and productivity requirements for inbound calls
  • Work accurately with close attention to detail

 

Training Length: Five (5) weeks

Training Details: Two (2) weeks classroom and then three (3) weeks of taking calls with assistance

Training Schedule: 9am-5pm, with a 1 hour lunch, Monday through Friday

Training Location: On-site at a phoenix location to be determined

Post- Training: Work from Home!

Schedules: 365, 24/7.  1st and 2nd shifts. 

***Currently staffing schedules that start between 5am and 9pm with one weekend day required***

 

Job Requirements

Likes/Wants:

  • Upbeat, friendly, outgoing
  • Resourceful
  • Technical/troubleshooting education

 

Requirements:

  • 40 WPM 
  • HSD or GED
  • 1 year CSR experience, does not have to be call center – can be retail, fast food, hospitality
  • No job hoppers
  • Exceptional phone and communication skills, good with people
  • Computer and multi-tasking skills (type, talk and listen while moving between multiple computer screens)
  • Great attitude
  • Good plug in internet at home
  • Dependable

Please apply for immediate consideration and also email your resume to sheryl.mcdonald@remx.com and reference Job: Customer Care Rep

 

Apply Now