Work from Home!!!
Direct Hire!!
Pay Rate: $16/hour
Pay Rate: $16.50/hour (bilingual Spanish)
- $500 Bonus after completing 90 days
- After approximately 90-day period eligible for a $1/hr increase
- Pay Rate: $16/hour
- Pay Rate: $16.50/hour (bilingual Spanish)
Customer Care Rep Job Description:
- Handle inbound calls from nationwide home services customers and resolve all issues within a single contact
- Communicate empathetically with our customers addressing their needs by converting the inbound calls into service appointments for a Tech to come out to look HVAC, Plumbing, electrical or roofing.
- Follow up with customers to resolve their concerns
- Meet booking conversion, quality, and productivity requirements for inbound calls
- Work accurately with close attention to detail
Training Length: Five (5) weeks
Training Details: Two (2) weeks classroom and then three (3) weeks of taking calls with assistance
Training Schedule: 9am-5pm, with a 1 hour lunch, Monday through Friday
Training Location: On-site at a phoenix location to be determined
Post- Training: Work from Home!
Schedules: 365, 24/7. 1st and 2nd shifts.
***Currently staffing schedules that start between 5am and 9pm with one weekend day required***
Likes/Wants:
- Upbeat, friendly, outgoing
- Resourceful
- Technical/troubleshooting education
Requirements:
- 40 WPM
- HSD or GED
- 1 year CSR experience, does not have to be call center – can be retail, fast food, hospitality
- No job hoppers
- Exceptional phone and communication skills, good with people
- Computer and multi-tasking skills (type, talk and listen while moving between multiple computer screens)
- Great attitude
- Good plug in internet at home
- Dependable
Please apply for immediate consideration and also email your resume to sheryl.mcdonald@remx.com and reference Job: Customer Care Rep
