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Senior Customer Experience Associate

Columbia, SC

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Description

Senior Customer Experience Associate needed for expanding international manufacturing company. This company offers stability, advancement opportunities, excellent compensation package, and a tenured team. 

TYPE: Direct Hire- Hybrid- will travel to the office once a month for meetings     

SENIOR CUSTOMER EXPERIENCE ASSOCIATE DUTIES WILL INCLUDE:

  • Provide world class customer service to customers
  • Will communicate with customers on product availability, delivery status, pricing and product specifications
  • Resolve incoming customer inquiries in a timely manner
  • Adhere to pricing policies and negotiated rate agreements
  • Secure 3rd party quotes as needed
  • Arrange for alternate shipping methods as needed
  • Implement process improvements to increase customer satisfaction          

Job Requirements

HOW YOU ARE QUALIFIED FOR THE SENIOR CUSTOMER ASSOCIATE REPRESENTATIVE:

  • Bachelor Degree in Business or related field preferred
  • Must understand the order to cash process and the procure to pay process
  • Must be highly tech savvy  
  • 2-3 years of customer service experience or a combination of education & experience – in an industrial setting preferred     
  • MS Office Suite, presentation & graphics
  • Salesforce CRM
  • Must be highly motivated
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