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Customer Service Representative

Auburn, WA

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Description

TYPE: Contract with a strong possibility of going permanent. Remote but prefers candidate to be local. May have a little flexibility on this as well.   

HOURS: Monday–Friday 7:30-4, 8-4:30, 8-5 (40 hour work week)

WHY THIS COMPANY: Our client is a leading manufacturer of home building products.  They have a commitment to community service and believe in promoting the growth of their employees.

YOUR DUTIES FOR THE CUSTOMER SERVICE REPRESENTATIVE WILL INCLUDE:

  • Assist with price quoting, product selection and issue resolution
  • Primary point of contact for customers
  • Act as the liaison between manufacturing, logistics and sales
  • Order entry for major customer
  • Advise customer on order delivery
  • Advise customers on warranty and product matters
  • Maintain product knowledge in order to be able to answer customer questions

 

Job Requirements

HOW YOU ARE QUALIFIED FOR THE CUSTOMER SERVICE ROLE:

  • High School Diploma or equivalent required
  • 1-2 years of customer service experience in any industry; manufacturing or distribution experience a plus
  • Must have intermediate computer skills including Microsoft Office
  • Must be able to multi-task
  • Must have good customer service skills
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