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Customer Service Account Representative Cypress,Ca

Cypress, CA

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Description

Customer Service Representative -

Willing to train and excellent growth potential and advancement opportunity

Job Duties

• Handle inbound Customer Service calls (approximately 60+ phone calls daily)

• Assist customers with account updates (Due Date Changes, Address Changes, Name Changes, Extension Requests)

• Assist customers with monthly payments

• Provide payoff quotes to customers and dealerships

• Assist customers with their HFS/AFS.com accounts

• Effectively contribute to increasing Customer Satisfaction scores (meet qualitative objectives)

• Become a productive member of the department (meet quantitative objectives)

• Maintain enthusiastic and positive attitude

• Attendance – being here on time ready to work at the start of the shift Assignment Description

• Ideal for those looking for an entry-level position in the general field of Customer Service, Customer Accounts, and/or Automotive Finance Desired Soft-Skills

• Excellent verbal communication skills (easy to understand)

• Able to multi-task (ability to talk and type simultaneously is a must)

• Customer service oriented

• Self-starters

• Eager to learn

• Bilingual a plus Work Schedule

• Monday through Friday: 8am – 5 pm, 9-6 (Rotational 9-6 shift exact days have not been established yet)

• Must be flexible, schedule may change with business needs

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