RemX is seeking experienced Call Center Representatives and Enrollment Specialist for a Pharmaceutical call center. This job requires that you must be in the Louisville, KY area and work onsite.
Pay rate is $17.00 an hour (weekly pay) PLUS Bonuses!!
Dress Code: Business Casual
Work Schedule Options between Monday- Friday 8a-8p
The Re-Enrollment Advocate supports the annual enrollment process for patients accessing coverage for their prescribed medications through inbound and outbound telephone support, as well as administrative functions. Schedules are flexible. Training and work are onsite in the call center. Work hours range from 8am to 8pm, Monday through Friday.
Review and process patient’s enrollment forms to the Patient Assistance Program (PAP)
Assist patients on the phone with PAP program enrollment by verifying the pre-screening and qualifying tasks.
Notify patients and healthcare providers of approvals, denials, and any next steps needed to continue the enrollment process
Schedule treatments to be sent to the patient or patient’s healthcare provider
Support inbound and outbound phone lines for the PAP program
Communicate daily with patient/authorized representative on eligibility based on PAP criteria and healthcare providers to manage expectations.
Contact patient/authorized representative to determine supplementary information needed to enroll into the manufacturer’s PAP program.
Prioritize workload to ensure patients’ enrollments are processed within specified timeframe
Explain the PAP program and services to patients, authorized representatives, healthcare providers and physician’s office staff.
REQUIRED EDUCATION AND EXPERIENCE
High school diploma or equivalent
Six (6) months of work experience in a call center environment