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Customer Service Representative

Beechwood, OH

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Description

Direct Hire Opportunity in Cleveland, OH.

RemX is seeking Customer Service Associates for a large retail home improvement/home delivery center near Pittsburgh, PA.  This is a call center environment where you will be dealing with scheduling deliveries and resolving delivery issues.   Retail selling skills or front desk skills extremely helpful.

  • Title: Customer Service Associate
  • Employment Type: Direct Hire
  • Salary: $15.85 an hour
  • Hours: Availability between 5am - 9 pm
    • Shift #1  works   Sunday, Monday, Wednesday, Thursday  10:30am to 9pm
    • Shift #2  works   Saturday, Monday, Tuesday, Wednesday  10:30am to 9pm
    • Shift #3  works   Saturday 10:30a – 9pm, Sunday 5am – 3:30pm, Wednesday 7am – 5:30pm, Thursday 5am – 3:30pm 
    • Shift #4  works   Sunday 9:30am – 8pm, Monday 10:30am – 9pm, Thursday 7am – 5:50pm, Friday 10:30am – 9pm 
    • Schedule: 2 consecutive days off and 1 additional day off in the week (Desired shifts not guaranteed)
  • Location: Onsite (Twinsburg, OH  USA)

Responsibilities

Responsible for answering inbound internal and external calls, utilizing our Home Delivery processes 

Process orders and fulfills customer needs to ensure customer satisfaction

Processing Customer Adjustments/Orders

Communication with customers to obtain feedback for improving customer in home delivery experiences

Problem solving/conflict resolution

Processes vendor credit for returned items

Multi task in a past paced environment

 

Requirements

1 year customer service/call center

Good oral and written skills in communication

Computer skills

Multi task in a past paced environment

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