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Customer Service Representative

Beechwood, OH

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Direct Hire Opportunity in Cleveland, OH.

RemX is seeking Customer Service Associates for a large retail home improvement/home delivery center near Pittsburgh, PA.  This is a call center environment where you will be dealing with scheduling deliveries and resolving delivery issues.   Retail selling skills or front desk skills extremely helpful.

  • Title: Customer Service Associate
  • Employment Type: Direct Hire
  • Salary: $15.85 an hour
  • Hours: Availability between 5am - 9 pm
    • Shift #1  works   Sunday, Monday, Wednesday, Thursday  10:30am to 9pm
    • Shift #2  works   Saturday, Monday, Tuesday, Wednesday  10:30am to 9pm
    • Shift #3  works   Saturday 10:30a – 9pm, Sunday 5am – 3:30pm, Wednesday 7am – 5:30pm, Thursday 5am – 3:30pm 
    • Shift #4  works   Sunday 9:30am – 8pm, Monday 10:30am – 9pm, Thursday 7am – 5:50pm, Friday 10:30am – 9pm 
    • Schedule: 2 consecutive days off and 1 additional day off in the week (Desired shifts not guaranteed)
  • Location: Onsite (Twinsburg, OH  USA)


Responsible for answering inbound internal and external calls, utilizing our Home Delivery processes 

Process orders and fulfills customer needs to ensure customer satisfaction

Processing Customer Adjustments/Orders

Communication with customers to obtain feedback for improving customer in home delivery experiences

Problem solving/conflict resolution

Processes vendor credit for returned items

Multi task in a past paced environment



1 year customer service/call center

Good oral and written skills in communication

Computer skills

Multi task in a past paced environment

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