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REMOTE- BILINGUAL- Customer Service Representative

Buford, GA

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Description

RemX is hiring a Bilingual (spanish) Customer service representative! 

10/17 start date 

Monday - Friday - saturday overtime based on business needs 

hours will range from 10am-11pm

FULLY REMOTE- all equipment is provided 

Here is the information for this requisition

• Interact with health plan members through outbound and inbound telephonic contact to review and assess health plan member’s eligibility for services. • Contribute to the department’s success by achieving OKR’s . o Achieve daily, weekly, and monthly quality and production goals. o Adhere to call handling process. o Adhere to call quality standards by ensuring proper phone etiquette and adherence to scripts, make accurate and descriptive MMS documentation. • Follow-up with members as assigned. • Adhere to assigned schedule. • Completion of all Change Healthcare required courses on University (CHU). • Review all correspondence sent by Change Healthcare and management with current information of state and federal regulatory requirements. • Review all correspondence sent by Change Healthcare and management with updates on the organization. • Comply with all company and department operational guidelines and policies. • Participate in Change Healthcare staff and operational development programs as assigned. • Performs other duties as assigned

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