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Bilingual Customer Service Rep - Plantation FL

Orlando, FL

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Description

RemX is now hiring!

Must be Bilingual (Spanish)

Call Center Experience Required

• Monday through Friday o Saturdays would be overtime based on business need • Hours: 3 shifts available

RESPONSIBILITIES: • Interact with health plan members through outbound and inbound telephonic contact to review and assess health plan member’s eligibility for services. • Contribute to the department’s success by achieving OKR’s . o Achieve daily, weekly, and monthly quality and production goals. o Adhere to call handling process. o Adhere to call quality standards by ensuring proper phone etiquette and adherence to scripts, make accurate and descriptive MMS documentation. • Follow-up with members as assigned. • Adhere to assigned schedule. • Completion of all Change Healthcare required courses on University (CHU). • Review all correspondence sent by Change Healthcare and management with current information of state and federal regulatory requirements. • Review all correspondence sent by Change Healthcare and management with updates on the organization. • Comply with all company and department operational guidelines and policies. • Participate in Change Healthcare staff and operational development programs as assigned. • Performs other duties as assigned.

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