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Incident Coordinator/ Dispatcher

Norcross, GA

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Description

Incident Coordinator/ Dispatcher

Worksite Location: Norcross, GA

Wage: $17.00-$19.00 per hour DOE

Job Details:

  • Assist customers with OTR breakdown incidents from initial call-in to completion of the incident in a professional/courteous manner in accordance with Star’s standards and expectations. 
  • Coordinate each incident thoroughly and ensure proper notes and data are entered into system to easily identify incident details.  
  • Locate and assign a “preferred” vendor to each incident by utilizing proper vendor network search engine(s). Ensure proper and professional communication with vendor until incident is resolved.  Ensure vendor is assigned an SBS reference number at time of initial report/call in. 

Qualifications: 

  • Excellent communication skills 
  • Excellent ability to “multi-task”  
  • Conflict resolution skills 
  • Proficient in Microsoft Excel and basic office applications 
  • Excellent organizational and time-management skills 
  • Good understanding of maintenance practices/procedures within our industry  
  • Experience in managing and working with vendors 
  • Enthusiasm – it’s contagious! 
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