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Remote Customer Service Agents

Orlando, FL

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Description

RemX is looking for Customer service representatives!  These are FULLY REMOTE positions.

10/17 start date

Monday - Friday - May be overtime based on business needs on Saturdays

Availability hours will range from 10am-11pm

10/17 start date

Description

Interact with health plan members through outbound and inbound telephonic contact to review and assess health plan member’s eligibility for services.

Contribute to the department’s success by achieving OKR’s

Achieve daily, weekly, and monthly quality and production goals.

Adhere to call handling process. and call quality standards by ensuring proper phone etiquette and adherence to scripts

Make accurate and descriptive MMS documentation.

Follow-up with members as assigned. • Adhere to assigned schedule.

Completion of all Change Healthcare required courses on University (CHU).

Review all correspondence sent by Change Healthcare and management with current information of state and federal regulatory requirements, as well as updates on the organization.

Comply with all company and department operational guidelines and policies. • Participate in Change Healthcare staff and operational development programs as assigned.

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