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Customer Support Representative

Knoxville, TN

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Description

We are looking for a friendly Customer Service Representative to handle customer questions, escalations, and be able to walk customers through basic troubleshooting or setup processes. This is a *direct hire* entry level role, for Customer Service and Technical Support focused individuals.

Pay: $18-$22 depending on experience
Location: Knoxville, TN. 37923
Schedule: 1st & 2nd shift available | Monday - Friday

Key Responsibilities:

  • Maintain a positive, empathetic, and professional attitude toward customers at all times.
  • Respond promptly to customer inquiries.
  • Communicate with customers through various channels (i.e., phone, email, chat, etc.).
  • Resolve customer complaints and de-escalate situations or escalate to team lead or Manager and/or other internal resources necessary
  • Knowledgeable in our products and services
  • Keep records of customer interactions, transactions, comments, and complaints.
  • Communicate and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional support.

Job Requirements

Requirements:

  • 1 year of recent call center experience
  • Longevity in previous roles
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